SUBSCRIPTION POLICY

Venari. Questions: hello@venaripets.com

1. HOW IT WORKS

Your Venari subscription (Scout or Tracker) is a monthly box. Each month you receive a puzzle and two natural toys, sized to the option you choose (Cat & Small Dog, or Medium & Large Dog). Box contents change every month and may vary from the images shown.

2. BILLING

Your first payment is taken when you subscribe. After that, you are charged automatically every month on the same date, until you cancel. Prices are in AUD and include GST where applicable.

3. SHIPPING

Boxes ship from our fulfilment partner and usually arrive within 7–15 business days of each billing date. Shipping is free. You'll receive tracking by email when your box is dispatched.

4. SKIP, PAUSE OR CHANGE

You can skip a month, pause, change your tier or change your pet size anytime from your account, or by emailing us. Changes made at least 3 days before your next billing date apply to that box.

5. CANCELLING

You can cancel anytime from your account or by emailing hello@venaripets.com. There are no lock-in contracts or cancellation fees. Cancel at least 3 days before your next billing date to avoid being charged for the next box. Boxes already billed will still be sent.

6. PRICE CHANGES

If we change subscription prices, we'll email you at least 14 days before the change applies, so you can cancel or change plans if you wish.

7. DAMAGED, FAULTY OR MISSING ITEMS

If anything arrives damaged, faulty or doesn't arrive, email us within 14 days of delivery (or expected delivery) with your order number and photos. We'll replace the item or refund it.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

8. CHANGE OF MIND

As box contents are curated and shipped monthly, we don't offer refunds for change of mind once a box has been dispatched. You can cancel future boxes anytime.

9. PET SAFETY

Choose the size option that suits your pet. Always supervise play, especially with new toys and puzzles, and remove any item that becomes damaged or worn. Not suitable as a chew toy unless stated.

10. CONTACT

hello@venaripets.com
We aim to reply within 1–2 business days.

Last updated: 20 October 2026